How do you gain trust & influence someone? Just “shut up and listen”. Not “listen for points we can argue against,” but put aside our agenda and listen with an open mind says Chris Voss, FBI’s former Hostage Negotiation Prodigy.
Everything in life is a negotiation. Whether you’re a student, parent, Entrepreneur, or a small business owner, negotiation is one skill that can drive sales to your business.
Starting from vendors to customers; you need to learn how to negotiate effectively on day to day basis.
And where else can you learn from other than Chris Voss?
A former lead kidnapping negotiator for the FBI, founder, and CEO of The Black Swan Group and author of Never Split the Difference.
“If while you’re making your argument, the only time the other side is silent is because they’re thinking about their own argument, they’ve got a voice in their head that’s talking to them. They’re not listening to you. When they’re making their argument to you, you’re thinking about your argument, that’s the voice in your head that’s talking to you. So, it’s very much like dealing with a schizophrenic.”
Originally Published Here
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